9okla's Privacy Policy

1 Introduction & Scope

9okla ("we", "our", or "platform") operates a safe and reliable online gaming service for players in Bangladesh. By using our website 9okla.bar, you ("user") are considered to have accepted the terms described in this privacy policy.

This privacy policy explains what personal information 9okla collects while providing its services, how that information is used, with whom it may be shared, and what your rights are. We believe transparency is the foundation of trust — so we are presenting this policy in clear and simple language.

This policy applies to all services, products, and digital platforms operated under the 9okla.bar domain. If you disagree with any part of this policy, please stop using our services and contact us at [email protected].

2 What Information We Collect

9okla collects only the information necessary to provide its services. The different categories of information are described below:

2.1 Identity & Contact Information

• Full name and date of birth (for age verification)
• Email address and mobile number
• Residential address (country and city)
• Government-issued identity document details (national ID card or passport — when verification is required)

2.2 Account & Transaction Information

• Username and security password (stored in encrypted form)
• Deposit and withdrawal history
• Payment method identity details (partial bKash, Nagad, Rocket or bank account number)
• Records of bonus claims and wagering activity

2.3 Usage & Technical Information

• IP address and device identifiers (device type, operating system, browser)
• Website access times, session duration, and navigation patterns
• Game play history and preferences
• Cookie and similar tracking data (see Section 7 for details)

3 How We Collect Information

9okla collects information in several ways:

3.1 Direct Collection

You provide information directly when you create an account, log in, make a deposit or withdrawal, contact our support team, or take part in any promotional activity.

3.2 Automatic Collection

Our servers and analytics tools automatically collect technical information — such as log files, cookies, web beacons, and similar technologies. This information is used to improve site performance and ensure security.

3.3 Collection via Third Parties

Necessary information may be collected from payment processors (bKash, Nagad, Rocket, bank service providers) or identity verification services. This information is used solely to complete transactions and prevent fraud.

4 Purpose of Using Information

9okla uses collected information only for specific and legitimate purposes:

• Account management: To create, maintain, and secure your account
• Service delivery: To provide access to games, betting features, and live casino
• Transaction processing: To complete deposits, withdrawals, and bonus payments
• Identity verification: To confirm a user's age (21+) and identity
• Customer support: For 24/7 support, complaint resolution, and information
• Security assurance: To prevent fraud, money laundering, and cyber threats
• VIP & bonus management: To manage VIP tier benefits from Bronze to Diamond
• Service improvement: To analyse user experience and improve the platform
• Legal obligations: To comply with applicable laws and regulations

We never use your information for unnecessary or unrelated purposes, and we do not use it for marketing without your consent.

5 Data Storage & Security

9okla places the highest importance on the security of your personal information. We use industry-standard technologies and processes to keep data secure:

5.1 Technical Safeguards

• All data transmissions are secured through SSL (Secure Socket Layer) encryption
• Passwords are stored using strong hashing algorithms — never in plain text
• Payment information is stored in encrypted vaults
• Two-Factor Authentication is in place
• Regular security audits and penetration tests are conducted

5.2 Organisational Safeguards

• Only authorised staff may access personal information on a need-to-know basis
• Staff receive regular training on data privacy
• A rapid response plan is in place for data breaches

5.3 Data Retention Period

Data is retained for as long as an account remains active. Even after an account is closed, certain information may be retained for a defined period as required by legal obligations. Once that period ends, the data is securely deleted or anonymised.

6 Sharing Information with Third Parties

9okla never sells or rents your personal information. However, information may be shared with third parties in the following limited circumstances:

6.1 Service Partners

Payment processors (bKash, Nagad, Rocket, and banking partners), identity verification services, and game technology providers — these partners are given access only to the information necessary to deliver specific services, and they are required to follow our privacy standards.

6.2 Legal Requirements

Information may be shared to comply with court orders, lawful requests from law enforcement agencies, or applicable legal obligations.

6.3 Business Changes

In the event of a merger, acquisition, or asset transfer, user information may be transferred — however, the new entity will be required to provide equivalent protections under this privacy policy.

6.4 Security & Fraud Prevention

Necessary information may be shared with other authorised bodies when investigating fraud, deception, or security breaches on the site.

International Data Transfers: If it ever becomes necessary to send data outside Bangladesh, equivalent data protection measures will be ensured in the destination country.

7 Cookies & Tracking Technologies

Cookies and similar technologies are used on the 9okla website. Cookies are small data files stored on your device that improve your experience of using the site.

7.1 Types of Cookies We Use

• Essential cookies: Strictly necessary for login sessions and security — these cannot be disabled
• Functionality cookies: Remember your language preferences, game settings, and display preferences
• Analytics cookies: Monitor how much each page is used to help improve our services
• Security cookies: Used for fraud detection and account protection

7.2 Cookie Controls

You can control or delete cookies from your browser settings. However, disabling essential cookies may prevent some important site functions — such as login and payment — from working properly.

8 User Rights

As a 9okla user, you have the following rights:

• Right of access: The right to know what information we hold about you
• Right to rectification: The right to request correction of inaccurate or incomplete information
• Right to erasure: The right to request deletion of your information in certain circumstances
• Right to restriction of processing: The right to request that data processing be limited in certain circumstances
• Right to portability: The right to receive your information in a machine-readable format
• Right to object: The right to object to the processing of your information for specific purposes

To exercise any of these rights, email [email protected] or contact us via live chat. We will respond to your request within a reasonable time and within the limits of our legal obligations. Some requests — such as deleting information required for legal purposes — may not be possible to fulfil in full.

9 Privacy of Minors

9okla strictly does not provide services to persons under the age of 21. We do not knowingly collect any personal information from minors.

Age is verified during the registration process, and if any user is suspected or found to be under 21, the account will be suspended immediately and the relevant information will be deleted.

If you believe that a minor has opened an account on our platform, please notify us immediately at [email protected].

10 Policy Changes

9okla may update this privacy policy from time to time. Revisions may be necessary due to service improvements, legal changes, or the adoption of new technologies.

For any significant changes, we will:

• Post the date of the new version on this page
• Send a notification to your registered email address
• Display a temporary notice on the site

If you continue using 9okla after any changes, you will be considered to have accepted the revised policy. We encourage you to re-read this page after each update.