9okla Terms and Conditions — Your Rights and Responsibilities

1 Definitions and Scope

In this document, "Platform" refers to the 9okla website and all services associated with it. "User" or "you" refers to any person who accesses this platform or creates an account. "We", "Company" or "9okla" refers to the entity that operates this website.

These terms apply to users in Bangladesh. Before using the platform, you must confirm that online gaming is lawful in your area. If online gaming is prohibited in your jurisdiction, you may not use this platform.

9okla reserves the right to change these terms at any time. Continued use of the platform after any change will be considered your acceptance of the updated terms.

2 Account Registration and Eligibility

2.1 Age Requirement

To create an account at 9okla, you must be at least 21 years old. This platform is open only to those aged 21 or above. Registration by minors is strictly prohibited, and any such account found will be closed immediately.

2.2 Account Verification

9okla reserves the right to verify identity where necessary to ensure a secure and trustworthy platform. You must confirm the following:

• All information provided at the time of registration is true and accurate.
• Only one account may exist in your name.
• You may not create an account using another person's identity.
• It is your responsibility to keep your password and login details confidential.

2.3 Multiple Accounts Prohibited

If one person holds multiple accounts, all accounts will be suspended or closed, and all bonuses and winnings associated with those accounts may be forfeited.

3 Financial Transactions: Deposits and Withdrawals

3.1 Deposit Rules

The minimum deposit amount at 9okla is ৳100. We currently support the following payment methods:

• bKash
• Nagad
• Rocket
• Bank Transfer (major Bangladeshi banks including Dutch-Bangla Bank, BRAC Bank, and Islami Bank)

3.2 Withdrawal Rules

The minimum withdrawal amount is ৳500. Withdrawal requests are generally processed within 1 hour. Withdrawals must be made using a method that matches your deposit method.

9okla may request identity verification before processing a withdrawal for security reasons. Withdrawals may be held until the required documents are submitted.

3.3 Currency

All transactions at 9okla are conducted in Bangladeshi Taka (BDT / ৳).

4 Bonuses and Promotional Offers

4.1 Welcome Bonus

New members will receive a 200% bonus on their first deposit, up to a maximum of ৳8,000. For example:

• Deposit ৳1,000 → ৳2,000 bonus → total balance ৳3,000
• Deposit ৳10,000 → ৳8,000 bonus → total balance ৳18,000 (bonus capped at ৳8,000)

4.2 Wagering Requirements

The wagering requirement for the welcome bonus is 20 times and applies only to the bonus amount. Example: ৳2,000 bonus × 20 = ৳40,000 must be wagered before withdrawing bonus winnings.

4.3 Bonus Usage Conditions

• Bonus funds cannot be withdrawn directly — the wagering requirements must be met first.
• An account may claim the welcome bonus only once.
• 9okla reserves the right to cancel a bonus if bonus abuse is suspected.
• Other promotional offers may have their own separate terms.

5 VIP Program

9okla has a special VIP program for loyal players. Rewards increase progressively across five tiers:

• Bronze — weekly cashback up to 0.2%
• Silver — weekly cashback up to 0.4%
• Gold — weekly cashback up to 0.6%
• Platinum — weekly cashback up to 0.8%
• Diamond — weekly cashback up to 1.0%

VIP tier upgrades are based on a player's regular activity and active participation on the platform. 9okla reserves the final right to make decisions regarding VIP benefits.

6 Gaming Rules and Fair Play

6.1 General Gaming Conditions

All games on 9okla are operated by third-party software providers. Game outcomes are determined through a certified Random Number Generator (RNG) technology. Each game has its own rules, which can be found within the game itself.

6.2 Technical Issues

If a game result is incorrect due to a technical error, 9okla reserves the right to cancel that round and refund the wagered amount. 9okla is not responsible for any loss caused by internet disconnection.

6.3 Prohibited Activities

Any of the following activities are strictly prohibited:

• Any form of cheating or fraudulent activity.
• Use of software bots or automated tools.
• Colluding with other users to place bets.
• Exploiting platform vulnerabilities or bugs for an advantage.
• Using the platform for money laundering or illegal purposes.

If such activity is detected, the account will be closed immediately and the associated funds will be forfeited.

7 Privacy and Data Protection

9okla uses SSL encryption technology to keep your personal and financial information secure. We do not sell or improperly share your information with any third party.

To learn more about how your data is collected, stored, and used, please see our Privacy Policy.

We process the information you provide for account verification and security purposes. Your information may also be used to improve service quality and for customer support.

8 Responsible Gaming

9okla believes that gaming should be an entertainment activity, not a source of income. We place the highest priority on responsible gaming.

• If you notice signs of gaming addiction, take a break immediately.
• You can set deposit limits on your account.
• Your account can be temporarily or permanently deactivated if needed.
• If you are experiencing difficulties, contact the support team.

To learn more about responsible gaming, please visit our Responsible Gaming page.

9 Account Closure and Suspension

9.1 9okla's Rights

9okla may suspend or close an account without prior notice in the following circumstances:

• Violation of the terms and conditions.
• Evidence of fraudulent activity.
• Registration using false information.
• Creating multiple accounts.
• Failure to meet the age requirement.

9.2 User Rights

You may voluntarily close your account at any time. Contact the support team to do so. All valid funds must be withdrawn before the account is closed.

10 Limitation of Liability

9okla makes every effort to operate a safe and reliable platform. However, we are not responsible for the following:

• Loss due to internet disconnection or slow connectivity.
• Delays or issues from third-party payment providers.
• Problems caused by your device or software.
• Changes to gaming laws in your area.
• Losses resulting from unexpected technical failures.

You bear full responsibility for any financial loss resulting from gaming decisions. 9okla never guarantees the recovery of money lost in gaming.

11 Dispute Resolution

If a dispute arises, first contact 9okla's support team. Our team is available 24/7 to resolve your issue.

Contact Support:

• Live Chat — connect instantly from any page on the site.
• Email — [email protected]

If a resolution cannot be reached through support, the Company's decision will be considered final. In dispute resolution, 9okla's internal audit logs and records will be treated as authoritative information.

12 Intellectual Property

All content on the 9okla website — logos, designs, text, graphics, software — is owned by 9okla or the relevant third party. Using, reproducing, or distributing any content without prior permission is strictly prohibited.

Game software and related content is owned by the respective game providers, such as Pragmatic Play, Spribe, JILI, and PG Soft.

13 Changes to Terms and Notices

9okla reserves the right to change, amend, or update these terms at any time. For significant changes, we will publish a notice on the platform. Continued use of the platform after any change will be considered your acceptance of the new terms.

For this reason, it is advisable to review this page regularly. The latest version of these terms will always be available on this page.